Terms & Conditions

Last updated: October 8, 2025

By accessing or using our website https://thepetdream.com and making a purchase, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.


1. About Our Store

THEPETDREAM is an online retailer offering a curated selection of pet products, including accessories, grooming tools, toys, beds, and more.


2. Orders & Fulfillment

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is placed, you’ll receive a confirmation email, followed by a shipping notification email with tracking information once the order has been dispatched.
  • Orders cannot be canceled or modified as processing begins immediately through our trusted logistics partner.
  • If an ordered item becomes unavailable, we will notify you promptly and offer a suitable alternative or a full refund.

3. Pricing & Payment

  • All prices are listed in U.S. Dollars (USD).
  • Payments can be made using Credit/Debit Cards, PayPal, and other Shopify-supported gateways.
  • Prices shown on the site do not include applicable sales taxes (if any).
  • We reserve the right to update product pricing or promotional offers at any time without prior notice.
  • In the rare case of a pricing or typographical error, we reserve the right to cancel or adjust an order accordingly.

4. Product Descriptions & Availability

  • We make every effort to ensure that product descriptions, images, dimensions, and specifications are accurate and up to date.
  • However, minor variations in color, texture, or packaging may occur due to lighting or manufacturing differences.
  • All products are subject to availability. If a product becomes unavailable after ordering, we will contact you to arrange a replacement or refund.

5. Shipping & Delivery

  • Orders are fulfilled by our trusted logistics partner and shipped directly from U.S. warehouses (New Jersey or California).
  • Standard delivery times: 7–10 business days after fulfillment.
  • Tracking information will be sent once the order ships.
  • Shipping Delays: THEPETDREAM is not responsible for delays caused by external factors, such as:
    • Carrier delays, customs inspections, or incorrect shipping addresses
    • Natural disasters, holidays, pandemics, or other force majeure events
  • Customers must ensure that accurate shipping details are entered at checkout. Orders shipped to incorrect addresses are not eligible for refunds or replacements.

6. Lost, Missing, or Damaged Items

  • Lost Packages: If tracking shows no updates for 20 consecutive days, please contact us at support@thepetdream.com, and we will assist in filing a claim or sending a replacement.
  • Damaged or Incorrect Items: Contact us within 3 days of delivery with clear photo evidence and your order number. We’ll verify and arrange a replacement or refund if applicable.
  • THEPETDREAM offers replacements and refunds based on valid evidence (e.g., product defect, wrong item, damaged goods).

7. Returns & Refunds

  • For return and refund eligibility, please refer to our Return & Refund Policy page.
  • Requests must be submitted within 7 days of delivery and include photo or video proof of the issue.
  • Refunds are not granted for:
    • Buyer’s remorse or change of mind
    • Incorrect shipping information provided by the customer
    • Delays caused by couriers, customs, or uncontrollable events
  • THEPETDREAM reserves the right to deny refund claims that do not comply with our policy.

8. Limitation of Liability

To the fullest extent permitted by law:

  • THEPETDREAM is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or use, arising from your use of our website or products.
  • We are not responsible for issues caused by third-party services, such as shipping carriers, fulfillment partners, or payment gateways.
  • Our total liability shall not exceed the total purchase amount of the product(s) in question.

10. Updates to Terms

THEPETDREAM reserves the right to modify or update these Terms and Conditions at any time without prior notice.
Revised terms will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised terms.


11. Contact Information

For questions, concerns, or feedback regarding these Terms, please contact us:
Email: support@thepetdream.com