Terms & Conditions

Welcome to THEPETDREAM! By using our website https://thepetdream.com/ and purchasing from our store, you agree to the following terms.

1. About Our Store

The Pet Dream is an online retailer based in the United States, offering a range of pet supplies including accessories, grooming tools, toys, and more. 

2. Orders

• Orders are fulfilled by our U.S.-based warehouse via trusted fulfillment partners.
• You will receive a confirmation email once your order is placed and another when it's shipped.
• Once your order is confirmed, we cannot guarantee changes or cancellations after 8 hours.

3. Prices

• All prices are listed in U.S. Dollars (USD).
• Payment methods accepted: Credit/Debit Cards, PayPal, and other Shopify-supported gateways.
• Prices do not include applicable taxes or customs fees unless otherwise stated.
• We reserve the right to update prices at any time.

4. Products 

• Descriptions: We make every effort to display accurate product information. However, we do not guarantee that descriptions, images, or other content is 100% accurate, complete, or error-free.
  

5. Order issues

• Lost Packages: If tracking shows no movement for 20 days, please notify us.
• Incorrect or Missing Items: Report within 3 days of delivery with photo proof and order number.
  

6. Limitation of Liability

We are not liable for:

• Delays or losses caused by shipping providers or third-party fulfillment center.
• Delays caused by customs, courier issues, or incorrect shipping addresses.
• Any indirect, incidental or consequential damages arising from the use of our website or products.
  

7. Updates to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page and are effective immediately.